Access to the SolaX Cloud is provided via a personal user account that is used in both the web portal and the SolaX app. In practice, login problems occur regularly, for example when access does not work or systems are not displayed after logging in. This article explains common causes and provides structured solutions.
An overview of the monitoring system is available in SolaX Cloud: Features, Login & Data Overview.
How does the SolaX Cloud login work?
The login is based on a central user account that is created during system commissioning or set up by the installer.
Access is possible via:
- the SolaX Cloud web portal in a browser
- the SolaX app on smartphone or tablet
In most cases, the same credentials are used for both. Differences mainly arise from user roles and permissions.
User roles and access rights
The SolaX system distinguishes between different roles, which are often the cause of login or access issues.
System owner
- access to their own system
- view of yield and energy flows
- no advanced configuration rights
Installer or service partner
- access to multiple systems
- advanced diagnostic functions
- management of technical settings
If the system is not correctly assigned to the account, the dashboard may remain empty despite a successful login.
Typical problems with the SolaX Cloud login
Login not working
If the login fails, the cause is often incorrect credentials. Typos or outdated saved passwords are common reasons.
Re-entering the credentials manually or resetting the password often resolves the issue.
Forgot password
A new password can be requested via the password reset function. A correctly stored email address is required.
The spam folder should also be checked, as automated emails may end up there.
Login successful but no system visible
A common case is a successful login without any system being displayed.
Possible causes:
- system not yet assigned to the user account
- commissioning not fully completed
- incorrect user account used
In these cases, the installer should be contacted.
Different results in app and web portal
The app and web portal access the same data. Differences usually result from:
- different update intervals
- browser cache issues
- outdated app version
Restarting the app or clearing the browser cache can help.
Error message during login
Generic error messages may indicate not only incorrect credentials but also temporary server issues or maintenance. Trying again later is recommended.
Common causes at a glance
| Cause | Description |
|---|---|
| Incorrect password | Typos or outdated saved credentials |
| Wrong user | System owner and installer accounts mixed up |
| System not assigned | No access to system data |
| Outdated app | Compatibility issues |
| Internet connection | No stable connection |
What to do in case of persistent login problems?
If login is not possible over a longer period, the following steps are recommended:
- Check credentials and reset the password
- Test login in both app and web portal
- Update the app or clear browser cache
- Contact the installer or SolaX support
In many cases, the issue is related to account assignment rather than a technical defect.
Security of SolaX login
Access to the SolaX Cloud is provided via personal user accounts. It is recommended to use secure passwords and not share them.
On shared devices, users should always log out after use.
Frequently asked questions about SolaX Cloud login (FAQ)
Do I need different logins for the app and web portal?
No. In most cases, the same credentials are used for both.
Why is my system not displayed?
Often the system is not correctly assigned to the account or commissioning has not been completed.
Can my account be locked?
Repeated incorrect login attempts may result in temporary account locks.
Who should I contact for ongoing issues?
For persistent login problems, the installer should be contacted first. They can check account assignment and configuration.
